Complaints Policy

Coin Worker is committed to maintaining a professional, transparent, and fair platform environment.

This Complaints Policy explains how users may submit complaints, how complaints are reviewed, and how Coin Worker seeks to resolve issues in a fair and timely manner.

We value user feedback and take complaints seriously as part of our commitment to continuous improvement.

The purpose of this Policy is to:

• Provide a clear complaint process.
• Ensure complaints are reviewed fairly.
• Promote transparency.
• Improve customer experience.
• Support platform accountability.

A complaint is any expression of dissatisfaction relating to:

• Platform services.
• Account issues.
• Verification decisions.
• Payment concerns.
• Withdrawal concerns.
• Referral disputes.
• Customer support experiences.
• Security matters.

Complaints may be submitted by contacting:

• support@coinworker.app

Users should provide:

• Full name.
• Account email address.
• Description of the issue.
• Relevant dates.
• Supporting information.
• Any screenshots or evidence where available.

Providing complete information helps facilitate a faster review.